Disney Park Employees Share Their Horror Stories

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“He Ended Up Clocking A…”

“There are a lot of crazy things I’d rather not get into, but the worst was one night during the fireworks exit, we had a bunch of twenty-year-olds being dumb on the resort platform. They start punching each other in the arms, being the usual pricks to each other. One of them ended up missing his friend and cold clocking a 12-year-old girl. 12-year-old girl’s dad had to be 6’4″ and 320 pounds. And built. I mean really built. It took 4 security guards and 2 orange county deputies to pull the guy off the bloody pulp that remained of the kid; His friend ended up jumping into the bushes to get away from one seriously angry father.”

An Unexpected Announcement

“I was working in the kitchen at Cinderella’s castle when this family of 4 came in for their dinner. About halfway through the dinner, the husband politely stands up and taps his glass for attention. He announced that his wife of 15 years has been cheating on him for over a year. The entire place stood still in shock. He motioned for his kids, paid the waitress and left the wife crying at the table.”

She Called Me Racist

“Used to work attractions at Anaheim Disneyland. On the Indiana Jones Adventure there are three 48″ height checkpoints which small guests must hit, and there’s often drama here. One of the lowest points in my Disney career was having to height check a midget. I couldn’t make eye contact. All he said was, ‘Really?’ and I hung my head in shame and nodded. Another time an African American family had made it all the way down to the last checkpoint, which was in the station. The poor kid was too short but the mom lost her mind when I said her child couldn’t ride. She started screaming at the top of her lungs that, ‘This racist man won’t let my precious baby girl on the ride,’ ‘You are racist, you are racist,’ etc, etc. Cleared out the station, temporarily shut down the ride; she was escorted out and banned from the park.”

Too Many To Tell

“I worked at MGM Studios (when it was still MGM) at the Great Movie Ride from 1998 to 2001. Crazy stuff happened there all the time! Here are a few of my favorites:

1) The Witch in the Wizard of Oz section broke mid-speech, and spewed hydraulic fluid all over the first 3 rows of the ride, from the tip of her finger. Like she was casting a real spell.

2) Someone chained a cooler to a pole, and everyone had to evacuate half the park. It wasn’t a bomb- it was a family’s lunch. They didn’t want to carry it around all day.

3) While standing in line, an adult man pooped in the corner of the pre-show (it’s like a little movie theater.) A toddler wandered over to the alleged poop, picked it up, and did what toddlers do- put it in his mouth. I encountered the aftermath of this in the cast member break room, as the mom rushed her brown baby into our bathroom, with her half-drunk husband following behind her saying, ‘What? It’s just poop.’

4) There’s a thing that can happen, it’s known as a ‘crash on dock.’ When this happens, it’s because one of the vehicles went too fast or too slow, and it hooked bumpers with another car. When this happens, it somehow disables the emergency stopping function and also disables the speed control. So, one car pulls the other car INTO the dock. This causes every single dock board to pop up and snap out of its base, essentially eating the edge of the dock, where passengers board. This happened the first day I worked there. Grinding/crunching noises, screams and two crashed cars. No injuries, just a lot of chaos.

5) Once, while on a ride, I randomly started to get a nose bleed. I sat there bleeding on my crisp white shirt while trying to find something to catch the blood with. It was gushing. The kid sitting up front is screaming, ‘What happened to her FACE!?’ Thankfully we had an emergency button that could bring help to your location. I mashed that button until help arrived, and got cleaned up, but I’m pretty sure I gave that kid a complex.

6) An old guy died on my show. I feel bad that his final experience was animatronic munchkins.

7) The guns used in the bandit & gangster scenarios are real guns, they just used blanks. You’ll notice they only ever fired in the air, never actually at people, to avoid a Brandon Lee scenario.”

“I Actually Have To Deal With This?

“Best one I have is after the Safari ride in Animal Kingdom. We were walking down the path just before where it opens back up into the park. The path splits, where the left path is a bit less trafficked. Well, I look over from the right path and see this young gentleman, about 22 years old, sitting in the bushes. Don’t think much about it until see his pants around his ankles. He’s just looking around and doing his business. We have a laugh and walk passed a cast member who just heard about this wild bush pooper. The look on his face was a solid ‘is what I just heard ACTUALLY happening and I have to deal with it?’ Kicker is that the bathrooms were about 30 feet away.
Another thing I heard of was Code Grandma in relation to the Haunted Mansion. Apparently, people ask their families to spread their ashes somewhere on the ride. So if you ever see a cast member with one of those big vacuums you wear on your back, they’re cleaning up someone’s ashes.”

“She Lunged At Him And…”

“One day, a kid had ate a bunch of pasta with marinara and then promptly threw it all up right in front of the entrance to Big Thunder Mountain. It was a huge pile of watery vomit, easily 2 feet wide and 3 feet long. So we called custodial, and set up a couple of trash cans to do our best to block the area off so people couldn’t step in it. This dude, wearing all white (white shirt, shorts, shoes) comes running down the path from the exit of the ride to try and get back into the line as soon as he can. We tried to yell at him to stop running, but it was too late. He thought he would be a super cool guy and jump between the trash cans. He didn’t count on there being a river of barf. So he jumps, lands in it and his legs slip out from under him, and he falls/rolls into all the red marinara upchuck. It took him a few seconds to comprehend what had just happened, but he eventually let out a blood curdling scream. Thankfully a manager was walking by when all this happened, so my fellow greeter and I didn’t have to actually deal with him.

I also was a Jungle Cruise skipper during my time at Disneyland, and lots of crazy things happen in the jungle. Most of them aren’t too bad, like a swarm of bees forming, so all the boats had to reverse back into the dock or someone falling into the water (which is gross). Yet the worst one I wasn’t actually in the boat for but I was working the attraction that day. They loaded a boat and sent it out into the jungle, as normal. The skipper got about half way through the trip and out of nowhere, this Korean lady started screaming at the poor guy sitting in front of her. The skipper tried to calm the lady down, but she kept screaming and yelling at him (in Korean). Then, she full on attacks him. She lunged at him with claw hands and started scratching at his face and kicking him. He was doing his best to fend her off, but she was on him. When things like this happen, it’s what we called a ‘four shot.’ The skipper loads 4 rounds into the pistol, fires them all (to alert the other boats in the jungle, and hopefully the people on the dock), then radios into the dock that they are having a medical/security issue. Then they just book it as fast as that boat can go back into the dock. The dock stops loading and just sends everyone ahead of the boat into the jungle so that the emergency boat can come right in. So skipper gets the boat into the dock, and when she rounded the corner, basically half the people on her boat were trying to hold this lady down while the guy she attacked was cowering in the back bleeding. Luckily, security had arrived and medical shortly after. It took 3 security officers to eventually subdue the lady, while medical services strapped her down to a gurney. After they had her secured, they escorted her to an ambulance. Eventually, they got a translator and tried to talk to her and her family, and it turns out that the lady was schizophrenic and had decided that she wasn’t taking her medication that day so she could try to better enjoy the park. She just happened to have an episode in the middle of the jungle, and the poor dude sitting in front of her got all the wrath. I don’t remember what the compensation was for everyone on the boat, but I know it was definitely more than a free admission.”

“I’ve Never Been So Upset”

“I worked in Tomorrowland attractions and there were many stories, but one of the craziest was when I noticed a down syndrome child waiting in the back hallway – not a normal place for guests. I figured he was waiting on his party to finish riding. I was bumped out of my position for a break 5-10 minutes later and he was still there. I got him to walk down to the unload area with me figuring his family was probably freaking out about where he was. No one was down there waiting for him. I waited for 15 minutes and realized his family was not on the ride. After calling managers and coordinators conducting a search throughout Tomorrowland we found his family riding Buzz Lightyear Space Ranger Spin. They just left him at Space! I have never been so upset at work. There are so many others but this one always comes to mind.”

“It Made My Blood Boil”

“10 years ago, and more than likely still the policy today, shirts were required at all time. Didn’t matter how hot it was and even if they had on a bikini top– they had to be wearing a shirt. We were told to tell people to please put on a shirt. One time I told a lady to please put on her shirt as it was required and she seemed drunk/defiant wearing only a bikini top. She said, ‘Why? You like my tata’s don’t you?’ I tried to be professional and just said, ‘Sorry ma’am, it’s the policy to wear shirts,’ and she kept insisting I look at them in some pretty vulgar language. She then grabbed my face and kissed me and walked away. I told a manager this in a sort of ‘what just happened’ way not actually bothered by it or demanding action be taken. Later on, she was kicked out of the park for being really drunk at a show geared towards toddlers. I also remember a kid being let in first in line at a Give Kids the World trip (for the unaware, GKTW is a charity that grants terminally ill kids and their families a free trip) and a mom yelling, ‘I guess they let these retarded kids in first and we all have to wait in line!!’ My blood boiled.”

‘Guide Dog’ Disaster

“I worked in Fantasyland in Magic Kingdom right after the opening of New Fantasyland. This was before 7 Dwarfs Mine Train opened, but it was still swarming with people trying to see the newer attractions. Like, shoulder to shoulder at times. Insanity, but at the same time, I really loved seeing the beginnings of the new section of the park. Our complex has a mythical story about a repeat offender passed down from generation to generation of CP (College Program). This story is still told in the halls of the Hundred Acre Wood, and I was lucky enough to witness it. You guessed it: annual pass holder. On the attraction I worked at, guests with disabilities or who had a guide animal had a certain car they could ride in to make them more comfortable. The vehicle was a lot easier to get in and out of and we could also turn off any of the rocking motions. This way, you could still enjoy the story of the ride. Enter the Dog Lady. The first thing that set us off: she shows up in line with a DAS pass (Disability Access Services). What this card allowed you to do at the time was essentially skip the line. This is great for kids who might not be able to be outside long in the heat — especially when wait times can be over an hour in peak season. Mind you, this was before the more recent changes, so you can’t do that anymore. When asked why she had the DAS, she says she has a service dog and motions to the small yorkie she has brought with her. Ok, I mean, we’ve had service PYTHONS on this attraction before, so no big deal. She gets into our disabilities vehicle and is ready to ride with the pooch in her lap. Here’s the second issue. We have a rule that any service animals need to ride in the bottom of the car. Not only could the animal get hurt or electrocuted if it falls out of the vehicle, but our sensors are incredibly sensitive as it is and one false-trip could shut down the whole attraction. So for the puppy’s safety and our sanity, it just makes more sense for it to ride on the floor. My co-worker asks her to do so. Cue flipping out. Cursing. Flailing. Whole kit and caboodle. After a few minutes – and the ride almost auto-stopping – she puts the dog down. Push the button, send her on her way. For the next few minutes, everything is hunky-dory as she goes through the ride. We’re doing our thing and keeping the operation moving smoothly. Lo and behold, as she comes out of the attraction, the dog is back in her lap. My co-worker emergency stops the ride as per protocol just outside the loading dock. She asks the woman to put her dog on the floor. When she refuses, the ride eventually auto-stops and shuts down. Now the real fun begins. The fun thing about our disability vehicle? By protocol, we need to call the local hospital to retrieve whoever is in it during a shut down. While this may sound a little ridiculous, keep in mind that the people usually riding in it are in a wheelchair. If I were them I would not want 6 scrawny recent college grads lifting them out of that thing. So 911 it is. Yes, this is standard practice. Yes, it’s time-consuming. We inform her that she has to wait while we call 911 to have her removed from the vehicle. More flipping out. She threatens everyone on the platform. Her husband, who didn’t ride, threatens everyone on the platform. She says we’re cruel to animals for having them ride on the floor. You can extrapolate the rest. Another thing about ride-stop protocol? We have to call a manager to restart the ride. Manager shows up, and he starts trying to placate the woman to no avail. She’s screaming and crying about how this ruined her day. Mind you, she just had to put the dog down and we could have let her off the ride. When the EMTs do show up, she says she’s having heart palpitations from the whole thing. The lovely EMTs get her out of her vehicle and onto the platform. That’s when we find out – the dog isn’t even a service dog, she just calls it that. But, because she is an annual pass holder, she only gets a stern talking to, a fast pass to shut her up, and escorted out of the attraction. End of story. Right? Nope. Fantasyland, like all the lands, has a radio system for when managers are needed. An hour later, a call comes over the walkie talkie saying this lady pulled the same move on Journey of the Little Mermaid. People, man. I have so many stories from my time in Disney, but this one certainly takes the cake.”

Code V

“About three years ago, when I was working at EPCOT, a guy wandered into the lake in the middle of the park from the side by Test Track. He was absolutely wasted as it was the first day of Food and Wine. My cast friends and I still talk about how our manager and three coordinators had to convince him to come out of the lake. There are alligators in that lake, man.

Also, one day a woman came onto Mission Space with a colostomy bag. She chose the non-spinning version, but somehow her bag started leaking from the Ready Room all the way into Bay 2 and then onto her ECV and down the exit corridor. No one noticed until a guest complained about the trail of poop that had leaked all over the hallway.

I worked at Mission Space rather frequently, and we always had Code-V’s (V for vomit), but one time really stands out. During Food and Wine, this group of 4 comes in, 2 guys and 2 girls. They’d clearly been drinking for a while, they were trashed. They Decide to opt for Orange (the spinning version that subjects you to 2.5 Gs). That was the most massive Code-V I’d ever seen. All over the seats, themselves, the aircon vents, the joysticks, the doors, and onto the freshly redone floors in Bay 4. Jeez, I think Bay 4 was down for at least 30 mins while Custodial cleaned that up.”

Leftover Looters

“Worked at the Plaza Inn restaurant as a busser during my College Program a couple years ago. I was at my bussing station breaking down some plates, when I notice a family of 4 and a Plaid sit down in my section (Plaids are the Guest Service cast members, usually work in City Hall, but also give paid private tours). Anyway, they sit down, eat their food for maybe 5 minutes and then leave suddenly with their plates barely half-eaten. I didn’t immediately bus their table on the off chance that they weren’t actually done and just didn’t bother to tell me they were coming back (it’s happened before). So as I’m waiting to see if they might come back, I notice this older man slowly pushing a wheelchair with who I assume was his mom (she looked maybe about a thousand years old) up to this family’s vacated food-covered table. When they get to the table, they open their bags and start dumping this family’s half-eaten plates of fried chicken, mashed potatoes, biscuits, and green beans into a bunch of tupperware containers and souvenir cups they had in their bags. They took absolutely every last morsel of food in about 30 seconds, and then quickly escaped. They were professionals. It all happened so fast, I couldn’t really do anything to stop them, so I just stared in bewilderment. After I bussed what was left of the table, I went to my manager and told him what happened and asked what I should do if that ever happened again. He said, ‘It was those gypsies, wasn’t it? Old guy and his ancient mom? Yeah, they do that stuff all the time. Next time it happens just try and shoo them away.’ 2 weeks later, I’m in a different section when a guest comes up to me and says, ‘Ummmmm so these 2 people just sat down at the table next to us and just started eating the leftover food that the people before them left. It’s like really grossing us out can you do please do something.’ So I look over and sure enough it’s the gypsies from before, shoveling somebody else’s scraps into their mouths (they must have left their tupperware at home). As I’m approaching, they notice me, their eyes light up like a couple raccoons caught going through your garbage, and they run (and roll) away as fast as they can. I felt kind of bad because I thought they must be desperate if they’re willing to do that just for some food, but then I realized they clearly weren’t struggling that bad if they could afford Disney passes.”

Respect The Mouse

“I saw two high school age kids having sex behind an attraction.

I’ve seen a giant brawl between two rival Atlanta area high schools during a Grad Night at Magic Kingdom. I was ops ‘security,’ but we weren’t allowed to actually enforce anything as cast members, we just had a flashlight. There were so many kids fighting though, that the county police and WDW security pretended they didn’t see me getting a little physical to break up some fights.

Then there was the drunk dude climbing the Mexican Pavilion at Epcot. It happens somewhat regularly, but I saw it happen live one day.

And these are not me, but two other Epcot stories I got from trustworthy friends: 1) A dude got wasted on St. Patrick’s Day and started streaking. Got around for a good 2 or 3 minutes before they could catch him. 2) Another drunk dude picked up a princess, threw her over his shoulder and started heading toward the exit. I don’t believe his intentions were malicious, but security/police followed him until he was done with his ‘act’ and promptly took him to jail where he got charged with at least one felony.

Oh, and my roommate did costuming for parades and saw Peter Pan giving a HJ to Prince Charming one day. Even though he was also gay, he wasn’t a fan of all the overly… affectionate displays at that location.

And one rumor I’ve heard a few times from trustworthy veteran cast members but can’t 100% believe or consider an urban legend is that an old woman actually tried to poison Snow White with an apple. It’s a consistent story I’ve heard more than once 7 years apart, so it could have actually happened or may be just an elaborate urban legend that started before I ever worked there.

Some things I just won’t share either, out of respect for the mouse.”

Stories From Security

“Employee at the original Disneyland here. I have spent most of my time at the gate and screening tents. I’ll list a few.

1) Man cold clocks a girl security guard in California Adventure on New Years Eve. All Disney police come out and a massive fight breaks out between security and the guy with his two friends. The original attacker chips his tooth and starts yelling ‘OWW’ repeatedly from under like 4 or 5 guards on the floor, states that he gave them NO right to touch him like that.

2) Fat fat fat fat fat lady tries to fit through turnstile. Can’t. Tries big stroller gate. Can’t. We had to open our overflow gate for her. She was pissy with me the whole time as if I forced pounds and pounds of sugar and fat down her for all those years.”

3) Man calls my friend names at the ticket area. I closed off his area and said you aren’t coming in today please choose a day you can be a human being. It felt amazing. He eventually came in though after an hour with managers.

4) Lady has a jug for her kid to pee in. I don’t know why. We tell her anything to hold what should go in sewage is not allowed. She says she will take it back to her car. Tries to hide pee jar on her person. Gets it all over her.

5) Recently a hobo man comes in, throws a snail stuffed animal (like from Turbo that one movie no one saw) into some bushes and we treat it like a potential threat (bomb). We separated the area while the dogs were coming to investigate. I lost track of time and a kid hands it to me. I freaked out a little but it was just a stuffed animal in the end.”

He Left His Kids At…

I worked Magic Kingdom from 2007-2010 and ended up working strollers for a week. I was at the wheelchair stand which has a view of the front gates. So this guy gets to the front with his kids and realizes he forgot his tickets. No problem happens all the time. So he turns around and heads back to his car. However, SuperDad left his kids at the gate. Three kids, oldest couldn’t have been more than 12, youngest was like 4-5. Now on a good day, a round trip to the parking lot and back can take over 20 minutes with monorail/ferry and then tram to car. This guy was gone for over an hour. Kids got picked up by security after like 10-15 mins and taken to the child care center and two state troopers take their place. Dad shows back up and gets thoroughly screamed at while being led into the park.”

“Piglet’s On The Loose”

I worked at Club Disney for the brief time it was open. We had codes we used on the radio headsets that were coordinated with character names. For instance, code Baloo meant there was blood that needed to be cleaned up immediately. One day, I’m taking a stroll around the club to check on things when I spot a small boy about two years old taking a massive dump right in the middle of the play area. He sees me, starts to cry, and runs away with no clothing on the lower half of his body. I get on the radio and can’t think of what to say as we hadn’t discussed a code for ‘human feces in the play area and naked kid running around.’ So I just called, ‘I have a code Pooh situation in the play area and Piglet’s on the loose.'”

He Had To Get Carried On A Stretcher Because…

“I used to be a cast member at the Disney store in my local mall. We were required to greet everyone within 10 seconds of them entering the store. There used to be a game online that kids would play that involved getting to the back of the store, grabbing a stuffed animal from the ‘plush mountain’ and get back up front before getting greeted. I saw this one teenager run across the store and dove head first in the mountain of stuffed animals, only to quickly find out that they were on risers. He was taken away on a stretcher but ended up being fine. And yes, I greeted him while he was in mid-air so he lost the game.”

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